Frequently Asked Questions for Sellers

2nd home is a digital marketplace for buying and selling high-quality and contemporary furniture and decorative objects. This includes design classics, second hand products, vintage products, unique pieces and rarities. Our product categories include furniture, lighting, outdoor products, as well as home textiles and accessories.

2nd home only acts as an intermediary and not as the owner of the products and only connects buyers with sellers. The shipping costs are borne by the buyer.

Marketplace means that you can both buy and sell products. On our platform you can list your products both as a private seller and as a commercial dealer. For private sellers, the uploaded products go through our in-house curation process: We go through each product individually and check whether it fits our product portfolio. If so, your product will be listed on the platform and available for purchase within 72 hours. If not, you will receive an email from us.

At 2nd home, anyone can upload their products: both private sellers and commercial dealers. As a seller, you have the opportunity to upload your products to us online. To do this, you can click the “Sell” button and you will automatically be redirected to the corresponding page.

For private sellers, the uploaded products go through our in-house curation process: We go through each product individually and check whether it fits our product portfolio. If so, your product will be listed on the platform and available for purchase within 72 hours. If not, you will receive an email from us.

Commercial sellers have the option of having a larger number of their products automatically listed with us. Each commercial seller and the product portfolio are specially selected. Are you a commercial seller and would you like to list your products with us? Then please register via email: info@2nd-home.io !

After the successful sale, you will receive all the information about registering with our payment partner. The transfer of the sales price, less our commission, will be arranged no later than 21 days after successful delivery, as the statutory complaint deadline applies to commercial sellers. You can find more information under Returns.

You can find information about shipping here.

2nd home is a digital marketplace for buying and selling high-quality and contemporary furniture and decorative objects. This includes design classics, second hand products, vintage products, unique pieces and rarities. Our product categories include furniture, lighting, outdoor products, as well as home textiles and accessories.

At 2nd home you can sell your products both as a private seller and as a commercial dealer. Since 2nd home is a curated online marketplace, the products go through a maximum 72-hour acceptance process during which our team checks each product - this is how we guarantee that all products on our platform are contemporary and of high quality. The price doesn't matter: your grandma's vase is just as welcome as the design classic.

At 2nd home you can put your product on the platform in just a few steps. The listing itself is free of charge for you.

Click on the sale button on our website, upload product information, photos (at least 2, maximum 12) and also a short video, and register.

Please be as accurate as possible in both the description and the photos/videos to avoid later complaints.

Your photos are adapted by our system to our platform aesthetics and present your listing optimally in our shop.

For a quick sale, a detailed item description at 2nd home is essential. Here are important points:

Origin of the product, including its history and any defects.

When selling sets, provide precise information on the number of pieces.

Carpets and mirrors have dimensions included in the title to make it easier for customers to search.

Please do not use titles in continuous capital letters in order to leave a high-quality impression.

When listing an item for sale on 2nd home , accurate condition information is essential to ensure a fair, equitable and safe experience for everyone involved.

The first thing we ask you about is the condition of the item:

• New
• Very good condition
• Good condition
• Acceptable condition
• Needs restoration or repair

We will then ask you for information about any signs of use. A precise description of possible defects such as scratches, dents, cracks or stains is important for our buyers in order to make their purchase decision and avoid disappointment when receiving the goods.

As the seller, you are responsible for specifying the brand. Please make sure that you only provide information about brands if the product actually comes from that brand.

Since 2nd home is a curated online marketplace, the products go through a maximum 72-hour acceptance process during which our team checks each product - this is how we guarantee that all products on our platform are contemporary and of high quality. The price doesn't matter: your grandma's vase is just as welcome as the design classic.

After you upload an item for sale on 2nd home , it may take up to 72 hours for your item to go live. This time period allows us to ensure we have enough information and photos so our community can buy with complete confidence.

We check the following:

• The item description matches the photos and product video provided.
• The photos/videos of the article are informative.
• The item meets our selection criteria in terms of condition, style and current demand.
• The suggested price is fair and reasonable for the condition, age and history of the item. Occasionally our team may contact you to adjust the price.
• The quality of the product is accepted by our team.
• The authenticity of branded items is proven.

As soon as everything is fine, you will receive an email notification from us that your listing is online!

At 2nd home, all uploaded products are checked by our team for condition, quality and zeitgeist.

The most common reasons for rejection of a listing are:

1. Uninformative photos: If the photos do not allow us to adequately evaluate the item, we cannot publish the listing.
2. Item description issues: Our team reviews listings based on specific criteria to ensure the item exactly matches the seller's description. If the item does not perfectly match the description, the listing will be rejected.

If your listing is rejected, don't give up! You can upload a new article or improve your old listing at any time in just a few steps.

The sales prices are set by the sellers themselves.

At 2nd home the sales commission for private sellers is 30%. This commission is automatically deducted from the sales price after a successful sale.

Special conditions apply for commercial traders.

Through our secure partner payaut.com you will receive your sales proceeds transferred to the account you specified no later than 21 days after the sale.

At 2nd home, shipping is free for sellers.

Shipping of smaller items: All products that have standard postal shipping dimensions will be sent via regular mail. After your product has been successfully sold, you will receive a shipping label to print out by email. Now you can pack your package properly and take it to a parcel shop near you within five working days. Remember to take photos during the packaging process and share them with us if necessary to clarify any damage during transportation.

Postal delivery via DHL is possible for the following dimensions:

Package 1: 120 x 60 x 60cm, 5kg

Package 2: 120 x 60 x 60cm, 10kg

Package 3: 120 x 60 x 60cm, 31.5kg

If damage occurs during transport (due to incorrect packaging), the responsibility lies with the seller. In the event of complaints, we ask you to provide photos of the packaged item in order to clarify liability with DHL. Our customer service will be happy to support you here.

Shipping larger items and items over 40kg: Don't know how to ship larger items? No problem, we’ll be happy to support you with logistics! Once your larger product has been sold, we will contact you to find the best logistics solution for your product. We take care of the communication between you and the logistics company as well as between the logistics company and the seller and take care of pickup dates and delivery dates.

Self-collection: When you list your product with us, you can choose whether you would like to offer self-collection from your home. After the sale, our team will contact you as the buyer and coordinate the collection with the buyer.

Can I change the pickup address?

If a product sold is not located at 2nd home at the address provided for pickup, please contact us at support@2nd-home.io or call our customer service team. Please provide us with all relevant information, including the new full address (including floor), the availability of a lift, a telephone number and the person who will deliver the goods.

At 2nd home we not only work with private sellers, but also with commercial dealers. You can read on the product page whether it is a product from a private seller or a commercial dealer. If you have any questions, please feel free to contact us at any time: just write a message to support@2nd-home.io .

You can find further information about returns and complaints here .