2nd home buyer protection

 

Purchases at 2nd home are safe thanks to our buyer protection program

  • When is my order protected?

    • When purchasing through our secure platform.
    • The item differs significantly from the description, was damaged or was not delivered.
    • You report the problem within 72 hours of delivery.

  • If you receive an item that is significantly different from the description or was damaged in transit, we will work with you and the seller to resolve the issue.

  • Please note

    If you have any concerns about the authenticity of the item, you can report the problem at any time.

    If you organized the shipping yourself or picked up the item in person, unfortunately we cannot protect your purchase.

  • If you wish to return a correctly described and undamaged item, the commercial seller's return policy or EU legislation still applies. You can find further information on this in our Returns & Refunds Policy and our Cancellation Policy .

How we support you through our buyer protection program. We support you in the event of unexpected problems:

  • 1.

    We take over communication with the seller : We contact the seller to clarify your concerns. In principle, the sellers we work with are real experts with high standards of service and quality. That is why they will endeavour to find a solution together.

  • 2.

    As soon as you open a case with us, we will carry out an intensive review process . This may take some time, but we will keep you updated automatically.

  • 3.

    Mutually satisfactory solution : If your order is qualified and a solution is found, you will receive a confirmation email and a refund.

  • Throughout the entire process, our team will keep you informed.

  • It is our greatest goal to offer you a positive shopping experience.

  • If you have any questions or concerns, please feel free to contact us at any time.

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